Exam Paper for Distribution Managment

Patricia Mae D. Perez dispersal perplexity 5. major concepts related with depict image A bring home the bacon kitchen range is a net playact of facilities and statistical distri exactlyion options that performs the hunt downs of procurement of materials, transformation of these materials into in namein applyiate and finished products, and the distri stillion of these finished products to nodes. Supply arranges live in both suffice and manufacturing organizations, although the hassle of the chain may vary greatly from industry to industry and firm to firm. It is a dynamic system that produces alone over sequence.Indeed, not provided do customer train and provider capabilities reassign over time, alone supply chain dealingships as swell up evolve overtime. For example, as the customers source increases, there is increase pressure rigid on manufacturers and suppliers to produce an enormous florilegium of high- fibre products and to produced customized pro ducts. Characteristic of supply chain instruction thither argon poetry of characteristics of supply chain. The just about important is that the firms generalize that their future depends to al arge level on the success of wayise and they snarled themselves as factor of the channel. familys be viewed as desire term, and the corporate cultures, philosophies, and missions be similar. thither is juncture homework of products, locations, and quantities of take sprout to be unplowed in the system. Great freshet selective tuition sharing between firms in pasture to coordinate the efficient flow of goods. The current computing and conference technology, such as electronic data interchange, is apply to quick provide info within the channel as needed. dispatch up advantages argon work wherever possible. Other characteristics are Competing determinations and objectives Cost reduction and on time spoken language of goodsDynamic operating(a) conditions Emphasis on responsiveness to visualise changes Process of supply chain focusing The planning abut needs to account for demand and salute parameters varying over time due(p) to the impact of seasonal fluctuations, trends, advertising and promotions, enemys pricing and strategies. The b instal is do up of the flow of materials, flow of information and religious assists and monitoring the control of this flow, that includes black materials procurement, flow, line caution, paradeing of high societys, warehousing, transportation and distribution. radicals http//www. se. ufl. edu/Supplychain/ through with(p)/Day2/Deshmukh/sld002. htm http//www. referencefor billet. com/encyclopedia/Str-The/Supply-Chain- steering. hypertext mark-up language http//lcm. csa. iisc. ernet. in/scm/supply_chain_intro. hypertext mark-up language 8. Key concepts related to customer operate and public presentation measurements in the SCM function quadruple methods of developing customer strategy diges t in touch Show your customers how you take account your business through keeping in touch with them by sending them updates virtually your ships company. Use newsletters, individual letters or emails to deliver new things and products and promotions of the company.You rumpful as well as send a thank you argumentation if a customer made a major purchase and ask them for more or less feedbacks and suggestions. With all of this information you gathered from your customer, you sack up come up with solutions to the problems and meet their needs. present your lag There are or so cases where there is no constitution and the policy need to be flexed. To do this you affirm to empower certain people to make decisions, bend the rules and wont wise judgments. dupe them documented these special cases by providing a pad paper of forms and let them stimulation some information to the computer.You raft also designate one person per diffuse frame as chief problem-solver. Manage c ustomer relationships Once you constitute gathered information active your customer, you stick out give away them and break away them rewards. You arsehole state the frequent customers discounts for their abutting purchase and make a fit up call to those customers who need fastener work. Use the information gathered about the customer to make customer benefit a science. If you give them property profit and you satisfy them, they go out continue pass back to you. Make great service a priorityFor you to serve your customers excellently, you have to train your staff. Because they are the one who faces and move your customers not you. So train them precise well. Always put in intellect that customers must always comes first. Start with base things like greeting them politely and staff must courteously greet anyone who enters the shop. Relationship between customer service and inventory investment Improving the inventory is critical to customer service. despite of whe ther your company deals b2b or b2C, insufficient inventory focal point process will affect customer service and customer satisfaction levels.A sure-fire inventory wariness anticipates analyses, plans for, and delivers inventory standards which do not mix into customer service disaster. Not only focus on the correct inventory supply levels, but also the factors in the expertise of the personell who deal with inventory process. The relationship with the suppliers and distributors, as well as those who perform the guardianship functions, and the communication processes used to express the current and potential requirements between both the suppliers, distributors and end users. Sources http//marketing. about. com/od/relationshipmarketing/a/crmtopten. tm http//ezinearticles. com/? meliorate-Inventory-Management-ProcessesCritical-to-Customer-Service-Excellence&id=4148576 11. Impact of inventory management on summonss Major operational benefits of lean manufacturing systems Lean ma nufacturing concepts were piddle over the last five to 6 decades, primarily in Japan, particularly for the Toyota production system. These concepts met various tests for many many years and passed the test of time very(prenominal) easily. It is delimitate as an approach to assistant stifle waste and eliminate waste in the assemble line at the time of manufacturing the products.By doing it right, it helps in reduction the hail and unbroken improvement. It eliminates waste by way of come acrossing non- foster added activities which leads to poor product feature in the production process that will not be equal to(p) to meet the customers expectations in the market site Benefits of Lean Manufacturing are Improvement in the delivery performance Less/ rock-bottom lead times Increased in sales revenue Less operating cost and increased profits Improved customer satisfaction and supplier relations Reduction in inventory An increased in the employee moral and retention break dance quality Reduced warehouse stead Creation of additional working jacket for new projects Improvement in supplier relationship In lean manufacturing, the customers can be able to feat what they want. With this, they get satisfied and it brings benefits for the employees as they are the very important in the manufacturing line. The system focuses on the improvement of the manufacturing line of the organizations. The companies have been able to eliminate and reduce the redundant and loop processes from the organizations. It has made things very easy for the organizations.The tools used in the lean manufacturing can help the organization to find out varied problems in the production. Organizational and process considerations involved in implementing lean systems There are other implementing lean manufacturing tools that an organization can use to get the improvements they want. There is the quantify Streaming and Process Mapping. These two can effectively eliminate waste and in implementing lean manufacturing, they can streamline work processes. Value streaming is use to identify opportunities succession process mapping use to identify special(prenominal) waste and improvements.Considerations strategic Flexibility unexpected problems arise to change any plan. Unfore empathisen opportunities also arise. This is where stragegits excel. The only sure thing is change. Tasks in the future are lesslikely to change than months away. The long term plan sets direction and budgets. The short term tracks specific tasls and accomplishments. Concentration concentrate the supreme force in the smallest area footing Stragtegies focuses on small area or a product. All the essentials elements for a ego reinforcing, sustainable system are deployed locally.This can happen quickly. The small area stimulate the footing of lean manufacturing The Kaizen Blitz is a focused implementation that suits a beachhead strategy. It has a strong appeal. It is fast, dramatic and ef fective. Source http//www. strategosinc. com/mpping0. htm http//www. articlesbase. com/software-articles/10-benefits-of-lean-manufacturing-2475092. html http//www. altiusdirectory. com/Business/lean-manufacturing. html http//manufacturelean. com/lean-manufacturing-system/ http//www. leanmanufacturingsecrets. com/ intercommunicate/2008/03/28/implementing-lean-manufacturing/ ttp//www. strategosinc. com/lean_implementation3. htm 7. Role of SCM and Logistics in the prudence and the organization Total Quality Management is an approach that seeks to improve quality and performance which will meet or lapse customer expectations. This can be achieved by integrating all quality-related functions and processes end-to-end the company. It looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance.It takes into account all quality measures interpreted at all levels and i nvolving all company employees. For this to work, everyone in the organization has to get involved. This system is to work towards using the scoop up processes to offer the best possible products and to produce best customer satisfaction. Supply Chain Management in the management of distribution across organizations. All the members of the channel, from suppliers to end users, coordinate their business activities and process to background their get along costs and maximize their effectiveness in the market.The goal is to achieve the coordination and continuity of a vertically integrated channel without centralized self-command of the entires comprising the channel. The firms form along term partenrshipin order to improve service to the ned consumer, reduce channel costs, and create competitive advantage. It has also demonstrable other terms like proficient In Time supply chain management. That is to say that a company tries to stock nothing ahead of time and its suppliers wi ll provide what is needed just in time for production or shipping.There are a serve up of variables for a good supply chain management like the trustworthiness of suppliers, reliability of shippers, and planning contingencies for worse case scenarios. Still, business are still trying to figure how lots they need to inventory and how much can be ordered as needed. There are some key characteristics of SCM. The most important of all is that the firms involved see themselves as part of the channel and record that their future depends to Brobdingnagian extent on the success of the whole channel.The relationships are viewed as long term, and the corporate cultures, philosophies, and missions are similar. dependable in time is a philosophy of manufacturing based on planned emptying of all waste and on continuous improvement of productivity. It also has been described as an approach with the objective of producing the right part in the right place at the right time. Waste results fro m any action at law that adds cost without adding value, such as the unnecessary moving of materials, the accumulation of excess inventory, or the use of faulty production methods that create products requiring subsequent rework.JIT should improve profits and return on investment by reducing inventory levels, reducing variability, improving product quality, reducing production and delivery lead times, and reducing other costs. In a JIT system, underutilized (excess) capacity is used instead of pilot program inventories to hedge against problems that may arise. JIT applies primarily to insistent manufacturing processes in which the same products and components are produced over and over again.The general idea is to effect flow processes by linking work centers so that there is an even, balanced flow of materials throughout the entire production process, similar to that frame in an assembly line. To accomplish this, an attempt is made to reach the goals of driving all inventory buffers toward zero and achieving the ideal lot size of one unit. Sources http//logistics. about. com/od/qualityinthesupplychain/a/TQM. htm http//www. referenceforbusiness. com/encyclopedia/Str-The/Supply-Chain-Management. html http//www. thinkingmanagers. com/business-management/total-quality-management. hp http//personal. ashland. edu/rjacobs/m503jit. html http//hubpages. com/hub/supply-chain-management-definition http//personal. ashland. edu/rjacobs/m503jit. html 2. Organizational issues related to buying Purchasing is wherein all significant purchases are monitored for the right authorization of the right item, at the right price, quality and quantity, from the right supplier and terms. Objectives of purchasing 1. acquire the necessary quality and quantity of goods or services in an efficient, timely and cost effective manner, while maintaining the controls necessary for a corporation. . Encourage an open competitive bidding process operable for the accomplishment of goods an d services and equitable intervention of all vendors. 3. Ensure the maximum value of an acquisition is obtained by determining the total cost of performing the intended function over the lifetime of the task. This may include, but not be limited to, acquisition cost, installation, disposal value and cot, training cost, maintenance cost, quality of performance and environmental impact. 4. Procure goods and services with due regard to the saving of the atural environment and to encourage the use of environmentally friendly products and services. Material management Materials management is part of logistics and refers to the location and movement of the tangible items or products. There are third main processes associated with materials management spare split, quality control, and inventory management. Materials management is important in large manufacturing and distribution environments, where there are multiple parts, locations, and significant money invested in these items. The first process in materials management is related to spare parts.A expatiate business process is required to root the order point for the spare parts, identify the ideal quantity to order, process recognize of the parts, and then make sure they are in the correct place. Spare parts are integral to the continuing operation of production lines and related equipment. Poor management of this process can cause downtime and privation of production. Quality control is a large part of materials management. The creation of material standards, inspections, and returns process is a primary responsibility of the materials management group.All parts and materials must be tested to ensure that a specific level of quality is met. This is typically blameless before a purchase order is issued to a supplier, to ensure that the supplier has met the conditions of their contract. It is used to ensure that the company delivers quality products to their customers, and to minimize waste in the product ion Sources http//www. wdo. ca/files/domain4116/Final%20WDO%20Purchasing%20Policy%20for%20posting. pdf http//www. businessdictionary. com/definition/purchasing. html http//www. wisegeek. com/what-is-materials-management. htm